Automate patient SMS directly from your Cliniko account — reminders, AI replies, recalls, follow-ups, invoice notifications and campaigns.
DataFlows connects to Cliniko via API to automate patient communication across the full care journey. Once connected, everything runs automatically — no staff action required.
| Feature | What happens |
|---|---|
| Appointment Reminders | SMS sent automatically before each appointment. Patients reply YES, NO, or MOVE. |
| AI Reply Handling | Patient replies are classified by AI. Confirmations are written back to Cliniko automatically. Cancellations and questions are escalated to staff by SMS and email. |
| Post-Appointment Follow-Up | A follow-up SMS is sent after each visit, at a delay you configure. |
| Recall Automation | Patients with an active recall record receive an SMS when their recall date falls within your configured window. |
| Invoice SMS | Patients are notified when a new invoice is created, with a payment link when Cliniko online payments are enabled. |
| SMS Campaigns | Targeted bulk SMS to patient groups filtered by appointment date and attendance. |
Five steps from sign-up to live SMS — no developers needed.
Sign up at sms.dataflows.com.au. Choose any plan — Cliniko integration is available on all paid plans.
In Cliniko, go to Settings → Integrations → API Keys. Create a new key and copy it. Also note your shard — it's the part of your Cliniko URL before .cliniko.com (e.g. au5 from yourpractice.au5.cliniko.com).
In DataFlows, click Cliniko in the sidebar. Enter your API key and select your shard. DataFlows will validate the connection instantly.
Choose which automations to enable, set your message templates, and configure your sender ID or virtual number. Each feature can be enabled or disabled independently.
That's it. DataFlows starts monitoring your Cliniko account and sending SMS automatically from that point forward.
Yes — DataFlows connects via the standard Cliniko API, which is available on all plans.
No. DataFlows reads appointment and patient data directly from Cliniko. Patients receive SMS on the mobile number stored in their Cliniko record.
Replies go to your DataFlows inbox. If AI Reply Handling is enabled, confirmations are automatically written back to Cliniko. Cancellations and questions trigger an alert to your nominated staff contact.
DataFlows stores only the data required to send and log SMS (patient name, phone number, appointment time). Full privacy policy: dataflows.com.au/privacy-policy
Email [email protected] and our team will get back to you.
Connect DataFlows to Cliniko and start automating patient SMS in minutes.